Roomi Car Rental
Effective Date: 04/03/2026
Website: www.roomicarrental.com

Roomi Car Rental (“Roomi Car Rental,” “we,” “our,” or “us”) is a vehicle rental business operated under Roomi LLC, the legal entity responsible for our business operations, data processing, compliance, and customer communications.

This Privacy Policy explains how Roomi Car Rental collects, uses, protects, and handles your information when you visit our website, make a reservation, rent a vehicle, communicate with us, or use our services.

1. Information We Collect

a. Personal and Rental Information

Depending on your interaction with Roomi Car Rental, we may collect:

• Full name

• Email address

• Phone number

• Residential or mailing address

• Driver’s license information

• Identification information

• Rental and reservation information

• Vehicle information

• Information provided during booking, rental, or customer support

• Information provided through forms, email, phone, SMS, or other communications

b. Payment Information

Roomi Car Rental may collect information necessary to process rental payments, deposits, and applicable fees.

Payment card information may be processed by third-party payment processors. Roomi Car Rental does not sell or rent payment information.

c. Technical Information

When you use our website or online services, we may collect certain technical information, including:

• IP address

• Device information

• Browser type

• Login or access timestamps

• Website activity and usage information

• Platform and security logs

2. How We Use Your Information

We may use the information we collect to:

• Process and manage vehicle reservations

• Provide rental vehicles and related services

• Verify driver eligibility and identification

• Communicate with customers regarding reservations and rentals

• Provide customer support

• Process payments, deposits, and applicable fees

• Send appointment and reservation confirmations

• Send rental-related notifications and account alerts

• Communicate regarding vehicle pickup and return

• Respond to customer inquiries

• Maintain business and rental records

• Improve our website and services

• Maintain security and prevent fraud or unauthorized activity

• Comply with applicable legal and regulatory requirements

3. Driver Eligibility and Rental Information

Renters must meet applicable minimum age requirements, hold a valid driver’s license, and provide required identification and other information necessary to complete a rental.

Rental vehicles must be operated responsibly and only for lawful purposes. Unauthorized drivers and prohibited vehicle uses are not permitted under our rental policies.

Rental charges, applicable taxes, security deposits, and additional fees will be disclosed during the reservation or rental process.

Cancellation, late-return, damage, cleaning, fuel, mileage, or other applicable charges may apply according to Roomi Car Rental’s rental policies and rental agreement.

4. Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand website usage, improve functionality, and enhance the customer experience.

Analytics information is generally used for operational and service-improvement purposes.

5. SMS and Text Message Communications

If you provide your mobile phone number and affirmatively opt in to receive text messages from Roomi Car Rental, you may receive SMS messages related to your reservations, rentals, accounts, and customer support.

Examples of messages may include:

• Reservation confirmations

• Appointment or pickup confirmations

• Vehicle pickup and return notifications

• Rental-related updates

• Account notifications

• Customer support communications

• Important service-related notifications

Message frequency varies depending on your reservations, rental activity, and communications with Roomi Car Rental.

Message and data rates may apply.

SMS consent is not required as a condition of purchasing or renting a vehicle or using Roomi Car Rental’s services.

You may opt out of SMS communications at any time by replying STOP to a Roomi Car Rental text message.

After you send STOP, you may receive a confirmation message that you have been unsubscribed. No further SMS messages will be sent unless you re-enable SMS communications or initiate a new request for messages where permitted.

For assistance, reply HELP to a Roomi Car Rental text message or contact us at support@roomicarrental.com.

6. SMS Consent and Phone Number Privacy

Roomi Car Rental uses phone numbers provided by customers for legitimate business and service-related communications.

We do not sell or rent customer phone numbers. We do not share mobile phone numbers with third parties for their own marketing purposes.

SMS consent and opt-in information will be handled in accordance with our business communication practices and applicable requirements.

If you provide your phone number through a reservation, website form, customer-service interaction, or other communication channel, we may use that number to contact you regarding your rental or requested services. Where required, we will obtain appropriate consent before sending SMS communications.

7. Information Sharing

Roomi Car Rental does not sell or rent personal information.

Information may be shared when reasonably necessary with:

• Authorized Roomi Car Rental or Roomi LLC personnel

• Service providers that assist with vehicle rental operations

• Payment processors

• Technology and hosting providers

• Communication and messaging service providers

• Customer support providers

• Professional or business service providers

• Government authorities or other parties when required by applicable law

Service providers are permitted to use information only as necessary to provide services to Roomi Car Rental or as otherwise permitted by applicable law.

Mobile phone numbers and SMS opt-in information are not shared with third parties for their own marketing purposes.

8. Data Security

Roomi Car Rental and Roomi LLC implement reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic system, or method of data transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal and rental information only for as long as reasonably necessary to:

• Provide our services

• Maintain rental and business records

• Resolve disputes

• Prevent fraud

• Meet accounting and legal requirements

• Comply with applicable regulatory obligations

When information is no longer required, it may be securely deleted or disposed of in accordance with our retention practices.

10. Your Rights and Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you.

You may also choose to stop receiving SMS communications by replying STOP to a Roomi Car Rental text message.

For privacy or data-related requests, contact:

support@roomicarrental.com

11. Geographic Scope

Roomi Car Rental operates its vehicle rental services in the United States under Roomi LLC.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised effective date.

13. Contact Information

For privacy-related questions, data requests, or concerns, please contact:

Roomi Car Rental
Operated by Roomi LLC
Website: www.roomicarrental.com
Email: support@roomicarrental.com

SMS Support: Reply HELP to any Roomi Car Rental text message.

SMS Opt-Out: Reply STOP to unsubscribe from SMS communications.